FAQ

Our collections are designed for the modern woman who balances multiple roles. We focus on versatile, effortless style that transitions smoothly from day to night. From cozy sweaters and perfect cardigans to elegant evening dresses and versatile midi dresses, each piece is curated to empower your wardrobe with accessible fashion.

Our current collection focuses on a range of standard sizes designed for versatile fitting. Please refer to the specific size chart available on each product page for detailed measurements to help you find your perfect fit. We are committed to expanding our inclusivity in future collections.

Care instructions are provided on the label of each garment. We recommend following these instructions closely to maintain the quality and longevity of your pieces. Generally, for our knits like sweaters and cardigans, gentle washing and laying flat to dry is advised.

We strive to make checkout convenient and secure. We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal.

Absolutely. We use industry-standard encryption technology to protect your personal and payment information during transmission. We do not store your complete credit card details on our servers.

You can check out as a guest. However, creating an account allows you to track your orders more easily, save your shipping details for faster checkout, and view your order history.

We begin processing orders quickly to get them to you sooner. Please contact our customer service team immediately at [email protected] if you need to make a change. We will try our best to accommodate your request if the order has not yet entered the shipment processing stage.

We are proudly based in Glendale, US, and ship worldwide. However, please note that delivery to some remote regions and parts of Asia may be limited or unavailable to ensure reliable service.

🚚 Standard Shipping: A flat fee of $12.95. Your order is shipped via trusted carriers like DHL or FedEx. It is fully trackable and typically arrives within 10-15 business days after dispatch (plus 1-2 business days for order processing). Ideal for when you need your new favorites sooner.

📦 Free Standard Shipping: Our gift to you on orders of $50 or more. This option utilizes the reliable EMS network. Delivery typically takes 15-25 business days after dispatch (plus 1-2 business days for processing). Perfect for stocking up on seasonless staples or refreshing your entire wardrobe.

All orders are thoughtfully processed and prepared for shipment within 1-2 business days before they begin their journey to you.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s progress.

We partner with reliable carriers to minimize this risk. However, if you encounter any issues with your delivery, please contact our customer service team at [email protected] immediately, and we will work with the carrier to resolve the situation for you.

Confidence in your purchase is key. We offer a hassle-free return policy. If an item isn’t the perfect fit or doesn’t meet your expectations, you may initiate a return within 15 days of receiving your order. We want every piece in your wardrobe to feel as good as it looks.

Please contact our customer service team at [email protected] with your order number and the item(s) you wish to return. We will guide you through the simple return process and provide you with the necessary instructions and return authorization.

For health and safety reasons, final sale items or intimate apparel may not be eligible for return unless faulty. This will be clearly marked on the product page. All returned items must be in their original, unworn condition with all tags attached.

Once we receive and inspect your returned item(s), we will process your refund to the original payment method. This typically takes 5-10 business days after we receive the return. You will receive an email notification once the refund has been issued.

Currently, we process returns for refunds. For the fastest way to get a different size or color, we recommend placing a new order for the desired item and returning the original one following our standard return process.